Refund policy

Refund Policy

Last updated: September 25, 2026

At HAVORIEL LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

We sell digital educational guides designed to help beginners observe and draw nature, including plants, wildlife, landscapes, and field-journal subjects.

Because our products are delivered electronically and may be accessed immediately or shortly after purchase, different refund conditions apply compared with physical products.

1. Company Information

HAVORIEL LLC
EIN: 98-1973798
8206 Louisiana Blvd NE Ste A 9344
Albuquerque, NM 87113
United States

Email: contact@havoriel.com
Phone: +1 (505) 756-7168
Website: havoriel.com

2. Products Covered

This Refund Policy applies to all digital products sold through havoriel.com, including:

Nature-drawing ebooks
Observation-drawing guides
Botanical drawing guides
Wildlife and bird-sketching guides
Landscape-sketching guides
Nature-journalling guides
Downloadable PDF ebooks
Drawing exercises
Field-study activities
Checklists and reference materials
Digital collections and bundles
Related educational digital content

All products are delivered electronically unless expressly stated otherwise.

3. Digital Products

Because our products are digital and may be made available immediately or shortly after successful payment, purchases are generally considered final once the digital content has been delivered, accessed, or downloaded.

Refunds may nevertheless be available in the circumstances described in this Policy or whenever required by applicable law.

Nothing in this Refund Policy excludes, restricts, or limits any mandatory consumer right that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the laws applicable to a customer's purchase, certain withdrawal or cancellation rights may apply.

Where permitted by applicable law, such rights may cease once delivery of digital content begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end the applicable withdrawal or cancellation right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

You were charged more than once for the same purchase.
You received a digital product different from the one purchased.
The digital file is corrupted or cannot be opened.
The download or access link does not work.
You did not receive your digital product after successful payment.
A technical problem on our side prevents access.
You were charged an incorrect amount.
A transaction was made without your authorization.
You purchased the wrong guide and have not yet accessed or downloaded it.
A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical or delivery issue by providing a replacement file, corrected download link, or reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

You simply change your mind after purchasing.
You no longer want or need the guide.
You have already accessed or downloaded the digital content.
You purchased the wrong guide despite clear product information.
You did not read the product description before purchasing.
You expected physical sketchbooks, pencils, art supplies, printed books, or other materials not included in the purchase.
You do not personally like the drawing style, exercises, examples, layout, or teaching approach.
Your drawings do not improve as quickly as you expected.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact us.

Where appropriate, we may:

Send a new download link.
Resend the purchased guide.
Provide a replacement file.
Correct an access issue.
Provide reasonable technical assistance.

If a technical problem on our side prevents us from supplying the purchased product and cannot reasonably be resolved, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a technical, delivery, payment, or access problem.

This 14-day period relates only to reporting customer service issues.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@havoriel.com

Where available, include:

Your full name
Email address used for the purchase
Order number
Product purchased
Purchase date
Brief description of the issue
Screenshots or supporting information where appropriate

10. Response Time

We aim to review and respond to refund requests and customer service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, any duplicate charge will be refunded to the original payment method.

12. Incorrect Digital Products

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product.

If we cannot provide the purchased product, a refund may be issued where appropriate.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

We may request reasonable information necessary to identify and investigate the transaction.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once HAVORIEL LLC has processed a refund, the time required for funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Educational and Drawing Disclaimer

Our guides provide general educational information about nature drawing and sketching.

They do not constitute:

Accredited art education
Professional illustration training
Professional wildlife or botanical certification
Scientific identification services
Individualized professional art instruction
Professional field-research training

16. Drawing Results

Drawing development varies between individuals.

Results may depend on:

Previous drawing experience
Practice frequency
Observation skills
Time invested
Materials used
Personal style
Environmental conditions
Individual creative decisions

HAVORIEL LLC does not guarantee identical results for every customer.

17. No Guarantee of Artistic or Commercial Results

Purchasing or using our guides does not guarantee:

Professional-level drawing skills
Publication
Exhibition opportunities
Employment
Commercial illustration work
Art sales
Awards
Recognition
Any particular artistic or financial outcome

18. Outdoor and Field Activities

Some exercises may involve drawing outdoors.

Customers are responsible for considering:

Weather conditions
Terrain
Sun exposure
Ticks or insects where relevant
Local access restrictions
Personal physical capabilities
Appropriate clothing and equipment

Customers should avoid unsafe terrain and follow local guidance and access rules.

19. Wildlife Observation

Customers should observe wildlife responsibly and from a respectful distance.

Do not:

Chase animals
Feed wildlife
Handle wild animals
Disturb nests
Remove eggs
Intentionally disrupt animal behaviour

HAVORIEL LLC cannot guarantee the behaviour or safety of wild animals.

20. Plants and Natural Materials

Customers should follow local rules concerning plants, habitats, and natural materials.

Do not remove protected plants or other natural material where collection is prohibited.

Our guides focus on observation and drawing and do not require customers to damage or remove natural subjects.

21. Third-Party Products and Services

Our guides may refer to:

Pencils
Sketchbooks
Art materials
Books
Apps
Websites
Outdoor equipment
Other third-party resources

HAVORIEL LLC does not control these third parties and cannot guarantee their availability, pricing, quality, safety, accuracy, policies, or continued operation.