Contact information

Contact Information

Last updated: September 25, 2026

If you have questions about your order, digital products, payments, refunds, downloads, access issues, or our website, you can contact HAVORIEL LLC using the information below.

Customer Support

For enquiries regarding:

Orders
Digital product access
Download issues
Payment questions
Refund requests
Technical problems
General enquiries

please contact us at:

contact@havoriel.com

Response Time

We aim to respond to all customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

Information to Include

To help us assist you efficiently, please include, where applicable:

Your full name
The email address used for your purchase
Your order number
The name of the product purchased
A brief description of your question or issue

For technical problems, screenshots or other relevant information may also help us investigate the issue more efficiently.

Product-Related Questions

Our customer support can assist with questions relating to:

Accessing purchased guides
Downloading digital files
Understanding product contents
Technical access issues
General questions about our nature-drawing resources

Customer support does not provide professional wildlife identification, botanical certification, individualized art instruction, professional field-research advice, or guarantees concerning artistic results.

Outdoor and Wildlife Questions

Our guides encourage responsible observation of nature.

For questions involving outdoor activities, customers remain responsible for:

Following local access rules.
Assessing weather and terrain.
Maintaining a safe distance from wildlife.
Avoiding disturbance to animals, nests, or habitats.
Avoiding removal of protected plants or natural materials.
Seeking appropriate specialist advice where safety or identification is uncertain.